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Don’t be arrogant, don’t make assumptions in user-centred design

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Philip Middlemass, Head of Practice, Product Design, BPDTS

If you’re involved in product design, please leave your assumptions at the door. Regardless of what role you play in the product lifecycle – a designer, front-end developer, or delivery manager, end-user research and experimentation have a role. Hypothesis driven design leads to better solutions – based on what users want, not what you think they need.

Why you need to manage conflict in agile teams

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Perplexed young woman looking at coworkers pointing fingers at her.

Conflict in agile teams is both good and bad. Dispute sparks healthy debate and flushes out valuable insight. However, when left unchecked, conflict can destroy a team, affecting productivity, success, and satisfaction. Agile Coach, Steve Mounsey, helps dysfunctional teams build conflict resolution skills by focussing on 3 areas – self-reflection, conflict diagnosis, and empathy. Please continue reading to learn why it’s critical to manage conflict in the workplace.

Boost your career mobility with apprenticeships

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Site Reliability Engineer looking at multiple computer screens.

Career mobility is directly related to personal satisfaction, job advancement, and career development. Apprenticeships are evolving into a mechanism to boost existing employee skills and promote career mobility. When people are empowered to design and navigate into jobs more suitable to their abilities, goals, and aspirations, job satisfaction soars.

How to instigate changes at the end-user level

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ackers and end-users discussing the value of new application features.

We recapped the 3 solutions hackers created during the BPDTS Hackathon in December in our blog post ‘How to hack your way to the winner’s circle with co-creation’. This post explores why hackathons are becoming an increasingly popular way to instigate changes at the end-user level - in private, public and third sectors.

How to hack your way to the winner's circle with co-creation

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Three women hackers brainstorming about creating a skills matching application.

Crowdsourcing innovative solutions through hackathons, user-experience sessions, and customer feedback is driving success for many organisations. In December more than 50 people met in Manchester to attend a BPDTS Hackathon. Throughout the day, 3 teams worked diligently to support the hackathon's objective – how to improve the employee experience using the intranet as a platform.

Values; we are what we think

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Our Values

The celebration of World Values Day is something we should strive to do daily. Central to this year’s theme is wellbeing. Living our lives following our values is empowering. Our values represent who we are; they inspire and motivate us to do everything – right and wrong. It’s our values that define and shape us, and the world we live in.

The art of feedback: update from Loveday Ryder

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CEO, Loveday Ryder, shares her commitment to becoming a more authentic leader by embracing feedback. Changing the culture of a team, a department, or an organisation, requires everyone to work together openly and honestly. Real transformation is achievable through trust and purposeful, positive feedback every day.