Understanding the true user experience can't be done once; it's a continuous journey. BPDTS's Tristan Thorpe is driving change in the IT Service Management arena, championing user experience measurement (XLA) at BPDTS and the Department for Work and Pensions.
At BPDTS, our people want to work in an inclusive environment where they feel safe and valued. Workplace inclusion helps grow our business and workforce, making people feel happier and more empowered. Throughout the week, BPDTS colleagues will celebrate what it means to feel included, both within the workplace and in our communities. What makes you feel included or excluded?
Pete Bates, a Content Designer at BPDTS, based in Newcastle, explains why designing with policy helps create better services. Part of Pete’s work is to ensure the service team with whom he works has the information they need. Asking the right questions, in a way that makes sense, improves the user journey by highlighting the essential information citizens need.
Getting to 'done' is a journey defined by how well a team works together and iterates. From process flows to collaboration, agile teams work towards a shared goal – 'done'. Learn why Chris Johnson, Senior Agile Delivery Manager at BPDTS, thinks 'done' is the most important, yet least understood word in Agile practice.
The CASA Web Framework is now 4 years old. To celebrate its remarkable success, Ben Collier talks to BPDTS Lead Engineer James Gauld about the past, present, and exciting future of the system.
As a core part of BPDTS's organisational culture, we’re creating an environment where learning is key to everything we do – where time spent working equals time spent learning. The BPDTS Product Talks provide an opportunity for people to learn as part of their continued personal development. In the latest Product Talk, we heard Lou Downe, former Director of Design and Service Standards for the UK Government (GDS), speak about service literacy. Keep reading to learn why good services are verbs, not nouns.
BPDTS Engineering teams need to anticipate the future and plan for it. Changes expected to occur in the next decade are happening now, all at once. What trends are emerging, and what are the downstream consequences for software development?
COVID-19 is a hugely challenging time for many of us, both personally and professionally, as it is for millions of people around the world. CEO, Loveday Ryder reflects on the unique challenges the pandemic presents and how BPDTS is ‘leaning in’ to support the people delivering vital citizen services.
In the run-up to International Women's Day (March 8), we sat down with Loveday Ryder to talk about her journey as an engineer and CEO. "Talent is equally distributed across the genders," explains Loveday. "We want to be naturally inclusive – so equality of opportunity runs through everything we do."
If you’re involved in product design, please leave your assumptions at the door. Regardless of what role you play in the product lifecycle – a designer, front-end developer, or delivery manager, end-user research and experimentation have a role. Hypothesis driven design leads to better solutions – based on what users want, not what you think they need.