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Our Insights

We’re celebrating National Inclusion Week 

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Inclusivity

At BPDTS, our people want to work in an inclusive environment where they feel safe and valued. Workplace inclusion helps grow our business and workforce, making people feel happier and more empowered. Throughout the week, BPDTS colleagues will celebrate what it means to feel included, both within the workplace and in our communities. What makes you feel included or excluded? 

How designing with policy creates better services

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Pete Bates

Pete Bates, a Content Designer at BPDTS, based in Newcastle, explains why designing with policy helps create better services. Part of Pete’s work is to ensure the service team with whom he works has the information they need. Asking the right questions, in a way that makes sense, improves the user journey by highlighting the essential information citizens need.

5 reasons why 'done' is the most powerful word in Agile

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Chris Johnson, Senior Agile Delivery Manager at BPDTS

Getting to 'done' is a journey defined by how well a team works together and iterates. From process flows to collaboration, agile teams work towards a shared goal – 'done'. Learn why Chris Johnson, Senior Agile Delivery Manager at BPDTS, thinks 'done' is the most important, yet least understood word in Agile practice.

Tips on how to design good services

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Product Talk: Special with Lou Downe

As a core part of BPDTS's organisational culture, we’re creating an environment where learning is key to everything we do – where time spent working equals time spent learning. The BPDTS Product Talks provide an opportunity for people to learn as part of their continued personal development. In the latest Product Talk, we heard Lou Downe, former Director of Design and Service Standards for the UK Government (GDS), speak about service literacy. Keep reading to learn why good services are verbs, not nouns.

International Women's Day: CEO, Loveday Ryder on all things being equal

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Loveday Ryder

In the run-up to International Women's Day (March 8), we sat down with Loveday Ryder to talk about her journey as an engineer and CEO. "Talent is equally distributed across the genders," explains Loveday. "We want to be naturally inclusive – so equality of opportunity runs through everything we do."

Don’t be arrogant, don’t make assumptions in user-centred design

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Philip Middlemass, Head of Practice, Product Design, BPDTS

If you’re involved in product design, please leave your assumptions at the door. Regardless of what role you play in the product lifecycle – a designer, front-end developer, or delivery manager, end-user research and experimentation have a role. Hypothesis driven design leads to better solutions – based on what users want, not what you think they need.