Understanding the true user experience can't be done once; it's a continuous journey. BPDTS's Tristan Thorpe is driving change in the IT Service Management arena, championing user experience measurement (XLA) at BPDTS and the Department for Work and Pensions.
BPDTS’s Emily Wilkinson, Interaction Designer, and Colin Jones, Content Designer, discuss their experience working together, offering 6 tips on how to deliver brilliant work in a fast-paced environment – without pulling each other’s hair out.
When Matthew Scarth jumped in as the BPDTS Agile Delivery Manager for a new project, he leaned into his coaching experience to deliver success. Discover how Matthew supported his team's agile learning journey while keeping his project on track.
The Government has announced today that following an independent review, it intends to create a single, stronger digital function for DWP. This will bring together colleagues from BPDTS as well as from the existing DWP Digital Group to become one …
Pete Bates, a Content Designer at BPDTS, based in Newcastle, explains why designing with policy helps create better services. Part of Pete’s work is to ensure the service team with whom he works has the information they need. Asking the right questions, in a way that makes sense, improves the user journey by highlighting the essential information citizens need.
John Kiely, a BPDTS End User Computing Associate, based in Worcester, shares a snapshot of his experience supporting home-based colleagues throughout lockdown. Find out why John loves working in an ever-changing environment. Overcoming challenges, problem-solving, engaging with employees across the UK, is all part of the job.
Getting to 'done' is a journey defined by how well a team works together and iterates. From process flows to collaboration, agile teams work towards a shared goal – 'done'. Learn why Chris Johnson, Senior Agile Delivery Manager at BPDTS, thinks 'done' is the most important, yet least understood word in Agile practice.
Content designers and user researchers are always on the lookout for potential usability pitfalls. User research unlocks insight that can steer a design team to success. In our interview, we learn why Paul Welsh, BPDTS User Researcher, puts user research at the heart of design.
The CASA Web Framework is now 4 years old. To celebrate its remarkable success, Ben Collier talks to BPDTS Lead Engineer James Gauld about the past, present, and exciting future of the system.
As a core part of BPDTS's organisational culture, we’re creating an environment where learning is key to everything we do – where time spent working equals time spent learning. The BPDTS Product Talks provide an opportunity for people to learn as part of their continued personal development. In the latest Product Talk, we heard Lou Downe, former Director of Design and Service Standards for the UK Government (GDS), speak about service literacy. Keep reading to learn why good services are verbs, not nouns.