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Reducing team conflict using self-reflection

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Side shot of a technology professional putting a sticky note on a reflecitive glass wall. The concept of self-reflection coaching techniques is implied.

Surfacing issues, reaching consensus, and collaboration produce better solutions. It's fundamental for individuals to develop the skills they need to disagree productively. Self-reflection, conflict diagnosis, and empathy are effective techniques to help a team get back on track. In today's post, Agile coach, Steve Mounsey, discusses 2 self-reflection models to help teams work better together.

Mentoring: is it the silver bullet you imagine?

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Dave Hall and Emma Moore in a mentoring session.

Mentoring is gaining momentum as a professional development approach. The impact and value of mentorship exponentially increase when it becomes one of many tools in your development toolbox. Used in conjunction with other activities including, coaching, shadowing, peer to peer training and formal training, mentoring complements the more comprehensive approach to career mobility and learning and development.

Software test engineering: an insider's view

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Lisa Overall, Senior Test Engineer, BPDTS

Senior Test Engineer, Lisa Overall, is passionate about engineering. Engineering is in her DNA, and she is immensely proud to be part of its vibrancy. For Lisa, returning to the North East and taking up the engineering mantle, were like coming home – personally and professionally. In our On the Spot interview, we get an insider's view.

Why you need to talk more about mental health

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Loveday, Martin & Louis with the Time to Change Pledge

Leading organisations across all sectors are putting mental health and wellness issues on the boardroom agenda. Mental health issues cost UK employers £45 billion, and more needs to be done to tackle the challenge in the workplace. The more conversations we have about mental health the more barriers we can break down – minimising the isolation, shame, and worthlessness too many of us feel when experiencing a mental health problem.

Don’t be arrogant, don’t make assumptions in user-centred design

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Philip Middlemass, Head of Practice, Product Design, BPDTS

If you’re involved in product design, please leave your assumptions at the door. Regardless of what role you play in the product lifecycle – a designer, front-end developer, or delivery manager, end-user research and experimentation have a role. Hypothesis driven design leads to better solutions – based on what users want, not what you think they need.

Why you need to manage conflict in agile teams

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Perplexed young woman looking at coworkers pointing fingers at her.

Conflict in agile teams is both good and bad. Dispute sparks healthy debate and flushes out valuable insight. However, when left unchecked, conflict can destroy a team, affecting productivity, success, and satisfaction. Agile Coach, Steve Mounsey, helps dysfunctional teams build conflict resolution skills by focussing on 3 areas – self-reflection, conflict diagnosis, and empathy. Please continue reading to learn why it’s critical to manage conflict in the workplace.

Boost your career mobility with apprenticeships

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Site Reliability Engineer looking at multiple computer screens.

Career mobility is directly related to personal satisfaction, job advancement, and career development. Apprenticeships are evolving into a mechanism to boost existing employee skills and promote career mobility. When people are empowered to design and navigate into jobs more suitable to their abilities, goals, and aspirations, job satisfaction soars.

How to bring the art of life to work

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Mel Calver and Penny Ferguson, Living Leader Founder.

We are delighted to announce Melanie Calver, BPDTS Digital Service Practice Manager received the TechWomen100 Award. As a chronic multitasker, Melanie volunteers at local schools as a mentor for girls, works as a consultant and project manager and provides counsel and safe harbour in Living Leader meetings.