Jack Serdiville joined BPDTS as part of the End User Computing team based out of the Peel Park Hub. Jack's been recognised as a top performer, proactively improving his skills through personal development and mentoring. Find out how job shadowing and mentoring inspired Jack to advance his career.
At BPDTS, our people want to work in an inclusive environment where they feel safe and valued. Workplace inclusion helps grow our business and workforce, making people feel happier and more empowered. Throughout the week, BPDTS colleagues will celebrate what it means to feel included, both within the workplace and in our communities. What makes you feel included or excluded?
My product management journey began before joining BPDTS; I'd like to share how I transitioned my career from an accountant and business analyst to where I am today in product management. Starting a new position is always a hurdle; in my new role as a Senior Product Manager, the uncertainty around the pandemic meant I was stepping into an unknown, and it couldn't have been more exciting or satisfying.
Pete Bates, a Content Designer at BPDTS, based in Newcastle, explains why designing with policy helps create better services. Part of Pete’s work is to ensure the service team with whom he works has the information they need. Asking the right questions, in a way that makes sense, improves the user journey by highlighting the essential information citizens need.
John Kiely, a BPDTS End User Computing Associate, based in Worcester, shares a snapshot of his experience supporting home-based colleagues throughout lockdown. Find out why John loves working in an ever-changing environment. Overcoming challenges, problem-solving, engaging with employees across the UK, is all part of the job.
Everyone wins in a mentoring environment. Through the BPDTS mentoring programme, we're investing in our people in a way that allows them to give back to the organisation. We spoke with some of our mentors and mentees to learn more about their mentoring success.
Many people think of line managers as someone who looks after the administrative side of people management. What I love about the role at BPDTS is it's so much more than that. As a line manager, I'm gaining the experience of managing a good size team and helping people take control of their career.
Anne-Marie Goulden, Digital Service Practice Manager at BPDTS, discusses why BPDTS is on the move towards a more agile performance management approach to drive continuous improvement. The post is part 2 of a 2-part series.
Getting to 'done' is a journey defined by how well a team works together and iterates. From process flows to collaboration, agile teams work towards a shared goal – 'done'. Learn why Chris Johnson, Senior Agile Delivery Manager at BPDTS, thinks 'done' is the most important, yet least understood word in Agile practice.
Anne-Marie Goulden, Digital Service Practice Manager at BPDTS, discusses how BPDTS is taking a bottom-up approach to change management. Learn more about how continual conversations help cultivate a culture of ownership, recurrent feedback, and development. The post is part 1 of a 2-part series.
Content designers and user researchers are always on the lookout for potential usability pitfalls. User research unlocks insight that can steer a design team to success. In our interview, we learn why Paul Welsh, BPDTS User Researcher, puts user research at the heart of design.