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XLAs put the user at the centre of every service  

Posted by: Tristan Thorpe, Posted on: 16 December 2020 - Categories: Our Insights, Our Services
a stack of watermelon's with someone holding a cut watermelon.

Understanding the true user experience can't be done once; it's a continuous journey. BPDTS's Tristan Thorpe is driving change in the IT Service Management arena, championing user experience measurement (XLA) at BPDTS and the Department for Work and Pensions.    

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BPDTS's Tristan Thorpe joins itSMF UK board

Posted by: BPDTS Our Insights, Posted on: 15 October 2020 - Categories: Our People
Tristan Thorpe, Lead IT Service Manager at BPDTS elected as a new itSMF UK board member.

Tristan Thorpe, Lead IT Service Manager at BPDTS elected as a new itSMF UK board member. Tristan’s experience in both private and commercial settings will allow him to fully represent the interest of organisations in itSMF UK’s Corporate and Enterprise membership bracket.

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This blog features posts on key themes, trends, and industry practices. The blog posts, written about and by the BPDTS community of talented and innovative technical professionals, cover four areas: our views, people, culture, and services.

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