Understanding the true user experience can't be done once; it's a continuous journey. BPDTS's Tristan Thorpe is driving change in the IT Service Management arena, championing user experience measurement (XLA) at BPDTS and the Department for Work and Pensions.
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About this blog
This blog features posts on key themes, trends, and industry practices. Our blog posts, written about and by the BPDTS community of talented and innovative technical professionals, cover four areas: our views, people, culture, and services.
- My journey from apprentice to Associate Infrastructure Engineer January 13, 2021
- XLAs put the user at the centre of every service December 16, 2020
- Interaction Designers and Content Designers – click or clash? November 24, 2020