Skip to main content

How designing with policy creates better services

Posted by: , Posted on: - Categories: Our Insights, Our Services
Pete Bates

Pete Bates, a Content Designer at BPDTS, based in Newcastle, explains why designing with policy helps create better services. Part of Pete’s work is to ensure the service team with whom he works has the information they need. Asking the right questions, in a way that makes sense, improves the user journey by highlighting the essential information citizens need.