Understanding the true user experience can't be done once; it's a continuous journey. BPDTS's Tristan Thorpe is driving change in the IT Service Management arena, championing user experience measurement (XLA) at BPDTS and the Department for Work and Pensions.
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About this blog
This blog is archived and is no longer being updated.
This blog features posts on key themes, trends, and industry practices. The blog posts, written about and by the BPDTS community of talented and innovative technical professionals, cover four areas: our views, people, culture, and services.
- This blog is archived July 1, 2021
- Becoming part of the new DWP Digital function June 23, 2021
- My journey from apprentice to Associate Infrastructure Engineer January 13, 2021